Primus is committed to providing both excellent service and comprehensive support to our business customers.  We have earned a worldwide reputation for customer service, at the heart of which lies our single point of contact account management. Your account manager can be reached directly on a direct number and is responsible for all of your communications needs – whether an extension of your voice services, fault reporting or even to register for new services such as VoIP or Broadband. 

In addition to your named account manager, our technical specialists will provide background support ensuring that your services run flawlessly.  Our network and data management centre is based in London Docklands and is managed by highly skilled technicians and engineers 24 hours a day, seven days a week. 

If you need extra special round the clock customer service, speak to your account manager about our enhanced care packages – which are built to ensure you always have someone ready to assist if there is a problem or query. 

We place value on all our business customers, which is why we’re committed to providing such extensive support. 

With Primus you lose the frustration of feeling like a number, and gain the reassurance of being backed by a highly professional team of telecommunication experts. 

• Named Account Manager and 24 hour support.

• UK-based customer service from our highly skilled and committed team.

• Faults are resolved by Openreach (a BT group business) engineers.

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