Switching to Primus |
- How can I be sure I am getting the best package available?
- Will there be any interruption or changes to my services?
- How long does it take to move to Primus?
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Line Transfer |
- Which types of line can I move across to Primus?
- Can I move my business PBX system or switchboard?
- Will I have to start a new contract for my broadband?
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Faults |
- Who should I contact if I experience problems with my line?
- When there is a fault on the line, who carries out the repairs?
- How long does it take to repair a fault?
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| Invoices |
- Do I get an itemised bill?
- When do I receive my bill each month?
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| Payment |
- What payment methods does Primus accept?
- What happens if I fail to pay or payment could not be taken?
- How long do payments take to reach Primus?
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| Moving business premises |
- What happens to my service if I move offices?
- I am moving to new premises which don’t have a telephone line. What should I do?
- My new premises have a telephone line but this has been disconnected. How do I get it connected again?
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| Broadband |
- Can I switch to Primus from my existing broadband provider?
- Can I switch to Primus from my existing broadband provider?
- How long will it take to transfer the service?
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| VoIP |
- What is VoIP?
- How does it work?
- Is it right for my company?
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