What happens when I sign up to Primus?

We will contact your existing telecom provider and request the transfer of your calls and line rental. We will then send you a welcome pack and confirmation that the transfer is taking place and your right to cancel within 14 days. Your existing supplier will also write to you to confirm that you have cancelled your service with them. A copy of the service Terms & Conditions can here

A couple of days after you have signed up to the service you can expect a welcome call from your named Primus Account Manager.

Will there be any interruption or changes to my services?

No. Your business line will remain working during the period of transfer along with any existing services you have in place such as Voicemail or Call Divert.

How long does it take to move to Primus?

Moving your business phone line to Primus usually takes around 21 days.

How can I be sure I am getting the best package available?

If BT or any other supplier offers you a lower tariff then call us immediately; we will review the offer and beat it by creating a bespoke tariff that is tailored to your business.

The Primus Price Promise will ensure you are always getting the best deal on your communications.

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