What payment methods does Primus accept?

Our preferred method of payment by customers is Direct Debit or mandated Credit Card payment. We do however permit cheque/giro and one-off credit card payments.

How long do payments take to reach Primus?

Debit and Credit card payments are shown against your ledger on the same day. Payments by giro take 5 working days to receive.  If you send a cheque please allow 5 working days for us to receive them – they will then be cashed the same day.

What happens if I fail to pay or payment could not be taken?

You must ensure your payment details are up-to-date and correct. If your Direct Debit has been cancelled, or Credit/Debit card has expired you must make sure that this is setup again.
If we can't take payment Primus will issue a letter to you to let you know. The letter will explain what you need to do next and how you can pay the outstanding amount.

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