Which types of line can I move across to Primus?

Primus can transfer calls and line rental services for standard analogue, ISDN2 and ISDN30 lines from BT.
If you have a Featureline (Embark, Centrex or Featurenet) line then you can transfer your calls to Primus but your line rental will remain with BT.

Can I move my business PBX system or switchboard?

If you have a switchboard for your business and make use of a PBX system then you can transfer your calls and line rental to Primus.  Any maintenance of the on-site equipment will remain with your equipment maintenance provider.

Will I have to start a new contract for my broadband?

You can add on a phone and landline rental plan without changing your broadband service or contract.

What are the setup fees?

There are no charges to the customer for moving the phone line.

Can I transfer my service if I am already in contract with another supplier?

If you are still within a minimum contract period with another supplier then you may need to pay a cancellation fee to that supplier to transfer to Primus.  If you have been in contract but are outside of the contracted period then Primus can move your lines without you being charged by your existing supplier.

<< back to FAQ