Can I switch to Primus from my existing broadband provider?

Yes.  Simply call your existing broadband provider and ask them for your MAC code (Migration Authorisation Code).  Example:  BBIP123456789098/DT9AA. Then call and give this to Primus and we will transfer your service over to our network.

How long will it take to transfer the service?

Usually quite quickly, the most it should take to get your Primus Broadband up and running is two weeks – depending on whether you’re migrating from another ISP or starting fresh with broadband for the first time.

Do I get a modem?

Primus has access to a wide range of wired and wireless routers at very competitive prices.  Please contact your Account Manager for further details on available routers.

Can I set up a wireless connection?

Of course!  Wireless means that network signals are sent via radio waves rather than actual   wires allowing PCs to go online without cumbersome cables and taking up space in the office.  Contact your Account Manager for further information on Primus’ wireless options.

Do I get email addresses?

Yes. Primus will provide you with 5 email addresses.

Does Primus supply a static IP address?

Yes. Primus will provide you with a static IP address if required.

What is Primus’ fair usage policy on the unlimited downloads?

Primus’ broadband fair usage policy is designed to ensure users get a quick and reliable service whenever they need it. For more information visit Broadband Fair Usage Policy.

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